Business Moving Announcements to Keep in Touch with Your Clients, Customers & Associates (February 04 2008)         - Sarah Porter

Business Moving Cards for Business Moving Announcements Cards can be purchased online at affordable rates. The announcements range from very formal to ‘cutesy’ designs relative to your individual business.

Customer Loyalty – Does it work? - 7 Steps to Client Retention (October 25 2007)         - Drew Stevens PhD

A recent survey of from The Conference Board denotes that one of the greatest challenges a CEO faces is customer retention. Other issues are just as imperative, however client retention is included in the top five. Today’s client seeks loyalty and satisfaction; numerous surveys agree and illustrate angst amongst clients to receive satisfaction.

From Emotion to Devotion (October 19 2007)         - Drew Stevens

Ask an organization why they are in business and they instantly state, “To make money.” Yet business growth is more than money. It’s about creating value for those that request it—your customers. Unfortunately, too many businesses and their leadership team focus on new acquisition and not on existing clients. There is no better way to remain competitive, produce a strong brand, and lower cost of acquisition then customer fidelity.

Customer Service A Chickens Way (July 23 2007)         - claim this article

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service. And these lessons aren't just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Customer Satisfaction and the Service Business (July 23 2007)         - claim this article

The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of the value of your services to your customers.

Top 10 customer service tips (July 23 2007)         - claim this article

1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well.

Invalid Excuses for Poor Business Results - The Weather (July 23 2007)         - claim this article

Note to Kmart: It wasn't about the weather

In the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The chain was opening more store each year than some of their competitors had in their entire chain and sales were growing at admirable rates. Things were good.

Customer Satisfaction Is Your Business (July 23 2007)         - claim this article

Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.

The death of customer servie (July 23 2007)         - claim this article

The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I've received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while.

What You Need to Know About CRM (July 23 2007)         - claim this article

1. It's all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business' customers. The best Call Centers are the ones which customers find easy to navigate. The best CRM vendors have the customer satisfaction in mind when designing their CRM applications.

Complaints Are Actually A Good Thing! (July 23 2007)         - claim this article

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?

It's Customer Service Stupid: Delivering Customer Service Training That Sticks (July 23 2007)         - claim this article

"Society is always taken by surprise at any new example of common sense."

This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life. I am a fan of the book, and of the man, who has become a good friend and mentor. What makes such a difference in Michael's writing is that, while written over ten years ago, it remains consistent and relevant to us today.

Minimize The Pain of Check Recovery (July 23 2007)         - claim this article

$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a bad check - and the very real possibility that the bad check could impact your bottom line - there is the time, aggravation and cost associated with recovering the funds. It is often the case that recovering the check can incur more in costs than the value of the original debt. Inevitably, many smaller businesses write off bad checks, believing that they cannot afford to pursue the debt. However, there are a number of ways your business can fight back and minimize the pain of bad check recovery.

Customer Service: Stop Sabotaging Your Customer Relationships (July 23 2007)         - claim this article

If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."

Your Actions Tell Your Clients How You Expect To Be Treated (July 23 2007)         - claim this article

There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear.

Your Voice Print (July 23 2007)         - claim this article

"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.

Doesnt Anybody Work Here? Nametags Impact Employee Communication (July 23 2007)         - claim this article

Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."

Boomerang Customers- What You Might NOT Think Brings Them Back! (July 23 2007)         - claim this article

With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I feel old and stupid!

Is your Online Business Customer-Friendly? (July 23 2007)         - claim this article

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.  So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service For Huge Profits (July 23 2007)         - claim this article

Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer